Refund Policy

Returns & Exchanges

All garments are made-to-order. Once an order is placed, we do not accept returns, exchanges, or cancellations.

However, in the rare case of:

  • A manufacturing defect

  • An incorrect item received

Please notify us within 48 hours of delivery with supporting images. Our team will review and assist accordingly.

Refunds

As all pieces are made-to-order, we do not offer refunds.

Refunds will only be considered if:

  • The product has a verified manufacturing defect, or

  • An incorrect item has been delivered

Once approved, refunds will be processed via the original payment method within 10–15 working days.

Important Notes

  • Slight variations in color, texture, or embroidery are natural due to handcrafted processes and are not considered defects.

  • Delays caused by unforeseen circumstances are beyond our control but we will keep you informed.